Frequently Asked Questions
About the puzzles
What kind of puzzles will I get?
One curated jigsaw puzzle a month, chosen by our team from established puzzle brands. Themes change every month: landscapes, animals, art, travel, and more. Piece count depends on your plan:
- Kids: 100 to 300 pieces
- Classic: 500 to 1,000 pieces
- Pro+: 1,500 to 2,000 pieces
Can I tell you what I like?
Yes, and please do. Add your preferred piece count within your plan, themes you enjoy, or anything to avoid in the order notes at checkout. The more you tell us, the better we can choose.
Which plan is right for me?
Most adults and families choose Classic. Choose Kids for children ages 8 and up, and Pro+ if a 1,000 piece puzzle no longer feels like a challenge. Our piece count guide can help.
Will I get the same puzzle twice?
No. We track what each subscriber has received and do not repeat a puzzle.
What ages is the Kids plan for?
Ages 8 and up. It is not suitable for children under 3 because small pieces are a choking hazard.
Shipping
When will my first puzzle ship?
Within 3 to 5 business days of your order. You will receive a tracking email when it is on the way.
When do the monthly puzzles arrive?
After your first box, puzzles ship by the 10th of each month and usually arrive around the 15th.
Is shipping free?
Yes, on every plan, to the contiguous United States. We do not currently ship to Alaska, Hawaii, or outside the US.
What if my puzzle arrives damaged or a piece is missing?
Email us at contact@puzzle-monthly.com and we will resolve it. We reply within one business day.
Billing, pausing, and cancelling
What plans do you offer?
Month to month, or prepaid for 3, 6, or 12 months. Prepaid plans cost less per box, and 6 and 12-month plans include a bottle of puzzle glue.
Do prepaid plans renew?
Yes. A prepaid plan renews automatically at the end of its term, at the same price, unless you cancel before the renewal date.
How do I pause?
Log in to your account and choose Manage Subscription, or email us at contact@puzzle-monthly.com and we will pause it for you.
How do I cancel?
You can cancel from your account at any time. Cancelling stops your next renewal. Puzzles that have already shipped are not refundable. If you prepaid and still have unshipped puzzles in your current term, email us and we will refund those on request.
What if I do not like a puzzle?
Tell us. Email contact@puzzle-monthly.com with what missed and we will use it to choose better for you next month. Because every puzzle is hand-picked for your plan, puzzles that have already shipped are not refundable.
Gifts
Can I give a subscription as a gift?
Yes. Enter the recipient's address as the shipping address at checkout and add a gift note in the cart. See how gifting works.
When will a gift arrive?
The first puzzle ships within 3 to 5 business days of your order.
Still have a question?
Email contact@puzzle-monthly.com or use our contact page.
A new puzzle at your door every month
Kids, Classic, and Pro+ plans from $27.99 a box, with free shipping in the contiguous US.
