Refund policy

If your puzzle arrives damaged or any other issues with the shipping, email us immediately at contact@puzzle-monthly.com and we will resolve the issue. 

Each month we ship a new puzzle to delight and surprise you according to the selected subscription level (Kids, Classic, Pro) and preferences noted in the order. 
• If you find the puzzle too difficult or not meeting your expectation, email us immediately at contact@puzzle-monthly.com and we will resolve the issue.
• Puzzles may be returned for an exchange only if unopened and in good condition. 
• If the puzzle has been opened we cannot offer a refund or exchange. 

Puzzle Monthly is a subscription-based purchase.
•    Canceling your subscription stops the next renewal, but does not refund or cancel puzzles already included in your current subscription term.
•    Pausing, canceling, and renewing can all be managed anytime through your customer account portal.
•    If you pause or cancel after your renewal has processed, your next scheduled puzzle(s) will still ship and you will retain access until your subscription cycle ends.
•    If you need to pause your current subscription, please email us directly at contact@puzzle-monthly.com so we can make sure your account is paused and no future puzzles are sent until you resume your subscription.