Cancellation policy
If your puzzle arrives damaged, is missing a piece, or has any shipping problem, email us at contact@puzzle-monthly.com and we will resolve it.
Each month we ship a new puzzle chosen for your subscription level (Kids, Classic, or Pro+) and the preferences noted in your order. If a puzzle is too difficult or not what you expected, email us at contact@puzzle-monthly.com and tell us. We will use your feedback to choose better for you in future months.
Because every puzzle is hand-picked for your plan, we do not accept returns or exchanges, and puzzles that have already shipped are not refundable.
Subscriptions
- Puzzle Monthly is a subscription purchase. Prepaid plans renew automatically at the end of the term, at the same price, unless you cancel before the renewal date.
- You can pause, cancel, or renew at any time from your customer account, or email us at contact@puzzle-monthly.com and we will do it for you.
- Cancelling stops your next renewal. It does not cancel the puzzles left in the term you have already paid for. Those will still ship unless you ask us to refund them (see below).
Subscription refunds
- Puzzles that have already shipped are not refundable.
- Unshipped puzzles in your current term can be refunded on request. Email us at contact@puzzle-monthly.com.
